Shipping Policy

Thank you for shopping with Backyard & Luxe. We’re dedicated to making sure your order arrives smoothly, safely, and right on time. Below you’ll find everything you need to know about our shipping process.

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Shipping Costs
✔ Free shipping on all orders within the United States.

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Order Cut-Off Time
🕕 Orders placed by 6:00 PM EST (Monday to Friday) will begin processing the same or next business day.

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Processing & Delivery Timeframes
📦 Orders are typically processed within 1–2 business days.
🚚 Transit time ranges from 4 to 7 business days, depending on location and carrier schedules.

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Shipping Methods
Most shipments are handled by trusted third-party freight carriers and may arrive via large delivery trucks. For freight deliveries, a curbside drop-off appointment will be arranged—please ensure your phone number is accurate at checkout so the carrier can contact you.

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Order Confirmation & Tracking
Once your order is placed, you’ll receive a confirmation email verifying that it’s been received and your payment is approved.
As soon as your order ships, a follow-up email with tracking information will be sent, so you can follow the journey of your package.

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Need to Change Your Address?
We’re happy to help! Please contact us within 24 hours of placing your order to update your shipping address.

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Cancellations
Changed your mind? You may cancel any order before it has shipped for a full refund. Once the order is dispatched, our standard return policy will apply.

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Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us right away so we can make it right. We’ll arrange return shipping and either send a replacement or issue a refund based on your preference.

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We’re Here to Help
Our team is always ready to assist you with any shipping concerns or questions.

📍 Company Name: Backyard & Luxe
📞 Phone: 000-000-0000
📧 Email: support@backyardandluxe.com
📫 Address: (INSERT BUSINESS ADDRESS)