Product Quality Guarantee

At Backyard & Luxe, we stand behind the craftsmanship and reliability of every item we offer. We’re committed to ensuring that your experience with us reflects the highest standards in outdoor living. All products include a manufacturer’s warranty—if you’d like details about a specific item, feel free to reach out and we’ll be happy to assist.

What if my order arrives damaged?
We take great care in delivering your items safely, but if something arrives damaged, we’ll make it right.

Here’s what to do:

• Check the packaging upon delivery. If there’s visible damage—even to the box—please note it when signing for the shipment.

• Can’t inspect it immediately? Mark the delivery receipt with “suspect damage” just in case.

• If you discover any damage after opening, email clear photos of the product and packaging to support@backyardandluxe.com.

We’ll review the issue and arrange a prompt replacement or refund—typically within 1 business day.